Return, Refund, and Exchange Policy | Customer Protection & Easy Returns
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Our Return & Refund Policy offers simple returns, fast refunds, and fair guidelines for damaged or incorrect products. Read our full policy here.
Return & Refund Policy
At HEERIKA, we want every customer to feel confident while shopping with us. Because of that, we offer a clear, simple, and fair Return & Refund Policy. This policy explains how returns, refunds, and exchanges work. It also helps you understand your rights as a buyer and our responsibilities as a seller.
1. Damaged or Broken Items
If you receive a damaged, broken, or incorrect item, we will provide a free return. No return fee will be charged.
To process your request smoothly, please send us:
- Clear photos of the damaged item
- A complete and unedited unboxing video
After reviewing the evidence, we will offer a full refund or a free replacement, depending on your preference. This process is quick and usually completed within a few days.
2. Returns for Size, Color, or Design Issues
Sometimes the product may not match your expectations. If the size, color, or design does not suit your preference, you may request a return.
However, a ₹100 return fee will apply.
We will simply deduct this fee from your refund amount. The remaining balance will be transferred back to your original payment method.
This process keeps the return system fair for both the customer and the business.
3. Customized Items (No Returns Allowed)
Customized or personalized products cannot be returned or refunded.
These items are created specifically for you, so they cannot be restocked or resold.
4. Return Window — 4 Days
All return requests must be submitted within 4 days of receiving the order.
Because this window is short, please check your items immediately after delivery.
Any request made after the 4-day period will not be accepted.
5. Return Requirements
To qualify for a return, please ensure:
- The product is unused and in original condition
- The original packaging, tags, and accessories are included
- The product has no signs of wear or customer damage
- A valid unboxing video is available for any damage-related request
These requirements help us verify claims quickly and fairly.
6. Refund Process
Once we receive and inspect the returned product, we will issue a refund within 3–7 business days.
Refunds are always sent to the original mode of payment.
If you return the product due to a size, color, or design issue, remember that ₹100 will be deducted from your total refund.
We send an email or message once the refund is processed, so you will always stay updated.
7. Exchange Policy
If the product arrives damaged or incorrect, we offer a free exchange.
If you wish to exchange a product due to size, color, or design preference, the ₹100 return/exchange fee will apply.
Our team will guide you through the exchange process step by step.
8. How to Initiate a Return
To start a return, contact us with the following:
- Your order number
- The reason for return
- Photos and unboxing video (for damaged items)
Email us at: support@heerika.com
Our support team will respond quickly and guide you through the next steps.
9. Contact Information
If you need help or have questions, reach us anytime:
📧 Email: support@heerika.com